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How do I reset my password?

Published 11/11/2015 03:51 PM   |    Updated 04/07/2024 08:20 AM
How do I reset my password?

You can easily reset your password online!

To do so:

  • Go to your program's homepage, which is the website listed on the back of your card above the magnetic strip. You may also go to vibe.bmtx.com.
  • Enter your verified email address associated with your account.
  • Select the 'Forgot -Login Information?' link on the top righthand side of the page.
  • Select 'I Forgot My Password.'
  • On the next page, enter your email address or mobile phone number and the security characters.
  • Please note that you must be set up to receive Mobile Alerts in order to reset your password by mobile phone.
  • Select 'Submit.'
  • Answer your security questions or enter the required information on the next page and select 'Submit.'
  • Your temporary password will be sent to you via email or through text message depending on the information you entered. The temporary password expires in ~ 60 minutes.
  • If sent via email, select the hyperlink in the email to be redirected to your login screen where you will create a new password.
  • If sent via mobile phone, visit your program's homepage, and log in using your email address and the temporary password (provided through text) to be taken to the screen to create a new password.
Please Note: For security reasons, access to your account will be suspended for a 24-hour period once an incorrect password has been entered 3 times in a row. You must reset your password to gain online access after 24 hours.
 
If you require access to your account before the 24-hour waiting period, please call Customer Care using the toll-free number on the back of your card or by dialing 1-877-327-9515 between 8 a.m. and 11 p.m. ET 7 days a week for assistance.

 

What should I do if I'm Having Difficulty Resetting My Password?

If you are having difficulty resetting your password, please try the following:

  • If you have recently moved and have not updated your account with your new address, try using the zip code from your previous address if you are entering in your personal information. Remember to update your primary address after completing the password reset.
  • Be sure that you are entering your date of birth in the correct format (for example MM/DD/YYYY) if you are entering in your personal information.
  • It may be possible that the SSN or date of birth was entered incorrectly when the refund preference was first selected. If so, please Update Your Information (SSN or date of birth).
To update your date of birth or social security number, please click/tap here.
 
If you continue to have difficulty, please contact Customer Care using the toll-free number on the back of your card or by dialing 1-877-327-9515 between 8 am and 11 pm ET, 7 days a week for assistance.

 

Why is My Account Locked?

To keep your account secure, access to your online profile is suspended for 24 hours whenever an incorrect username and/or password has been entered three times in a row.

You will be required to reset your password after 24 hours. If you would like access to your profile sooner, please contact Customer Care to have your account unlocked using the toll-free number on the back of your card or by dialing 1-877-327-9515 between 8am and 11pm ET, 7 days a week for assistance).

 

How do I Change my Password?

Whether you forgot your password, or just want to change it, doing so is easy! Here's how:

  • Ensure you are logged out of your account and at the log in window.
  • Select 'Forgot Login Information?'
  • Select 'I forgot my password.'
  • Verify your account then enter the 6-digit code sent via text.
  • Enter a new password then select 'Reset password.'

 

What should I do if I'm Having Difficulty Resetting My Password?

If you are having difficulty resetting your password, please try the following:

  • If you have recently moved and have not updated your profile with your new address, try using the zip code from your previous address if you are entering in your personal information. Remember to update your primary address after completing the password reset.
  • Be sure that you are entering your date of birth in the correct format (for example MM/DD/YYYY) if you are entering in your personal information.
  • It may be possible that the SSN or date of birth was entered incorrectly when the refund preference was first selected. If so, please Update Your Information (SSN or date of birth).
To update your date of birth or social security number, please click here.
 

If you continue to have difficulty, please contact Customer Care using the toll-free number on the back of your card or by dialing 1-877-327-9515 between 8 am and 11 pm ET, 7 days a week for assistance.

 

Why is My Online Profile Locked?

To keep your account secure, access to your online profile is suspended for 24 hours whenever an incorrect username and/or password has been entered three times in a row.

You will be required to reset your password after 24 hours. If you would like access to your profile sooner, please contact Customer Care to have your account unlocked using the toll-free number on the back of your card or by dialing 1-877-327-9515 between 8am and 11pm ET, 7 days a week for assistance).

 

How do I Change my Password?

Changing your password is easy! Here's how:

  • Log in to Your Profile.
  • Select 'Password/PIN' from the menu listed under the 'User Profile' tab.
  • In the 'Change Password' box, enter your current password in the text box provided for 'Current Password.'
  • Enter and confirm your new password in the relevant text boxes.

Click the 'Change' button to complete and submit the change.

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